Thank you for shopping at CollectoZone.

If you are not entirely satisfied with your purchase, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the “Return Conditions” specified below.

Refund Policy

Our policy lasts 30 days. To be eligible for a return:

  • If the 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Return Conditions

A. Item(s) are sent back within the stated return period

B. Item(s) returned must be in the original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items)

C. Buyers are responsible for the return shipping cost.

How to Initiate a Return

Send an email to legal@collectozone.com

Your email should have the following information so that we can process a return:

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • Reason for return

You will receive a response within 24 hours with further instructions to complete your return.

Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, a refund will be issued back to the original payment method.

Please allow 3-5 business days for the funds to be deposited back to the original payment method.

To assure a prompt refund, please remember to provide the return tracking to the customer support representative assisting with your return.

Right to Cancel

You have the right to cancel your order within 24 hours without giving any reason. The cancellation period will expire after 24 hours from the day you placed the order. To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement by email to legal@collectozone.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Damaged or Faulty Products

If you received a damaged or faulty product, please notify us immediately for assistance by email to legal@collectozone.com. Include photos of the damaged item and packaging to expedite the resolution process.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or show signs of wear
  • Items without original packaging or tags
  • Personalized or customized items
  • Items damaged by misuse or normal wear and tear

EXCHANGES

We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • SHOEB KHAN LLC is not responsible for lost return packages
  • Return shipping costs are non-refundable

International Returns

As we currently only ship within the United States, all returns must be shipped back to our US address.

Restocking Fee

No restocking fee applies to returns that meet our return conditions and are processed within the 30-day return period.

CONTACT US

For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by email at legal@collectozone.com or by mail using the details provided below:

SHOEB KHAN LLC

Monday – Friday: 9:00AM to 5:00PM (EST)

Email: legal@collectozone.com

Phone: +1 (727) 219-1255

Business Address: 7901 4TH ST N #15789, ST. PETERSBURG, FL 33702